It takes a huge investment in time and resources and we are glad that most of our campaigns have not only transformed the lives of our customers but are also at a level where we can compete in a market that is becoming highly competitive with each passing day,” said Sylvia Mulinge, Chief Customer Officer, Safaricom.
Whether it is the recent appointment of Ms Sylvia Mulinge as Safaricom’s Chief Customer Officer, or Ms Lina Githuka’s appointment as Managing Director of Kenya Wine Agencies Limited, or even the fact that Ms Rebecca Miano is the first female CEO in KenGen’s 60-year existence, these success stories — which are few and far between — give young ambitious women a lot of hope.
Safaricom Chief Customer Officer, Sylvia Mulinge, said the new packages reflect the changing needs of customers who want to access related services within minimum touch points.
The former head of Consumer business Sylvia Mulinge will oversee all activities relating to customer engagement, including Consumer Business, Sales Operations, Customer Service, Brand Marketing & Experience, Digital and Market Development.
Companies Safaricom wants Sh140,000 daily M-Pesa limit increased Western Union regional vice-president Richard Malcom (left) and Safaricom Limited Chief Customer Officer Sylvia Mulinge.
The firm’s chief customer officer Sylvia Mulinge Tuesday said the ceiling should be doubled, citing banks which are allowed to transact up to Sh999,999 through the inter-bank mobile payment channel, PesaLink.
Safaricom Chief Customer Officer Sylvia Mulinge, said that if the proposal is approved, it will go along way in bettering financial experience of the telco's customers.
Android phone users, Safaricom Chief Customer Officer Sylvia Mulinge said, will have to refresh their M-Pesa Apps to be able to access the new service.
Safaricom chief customer officer Sylvia Mulinge speaking on Tuesday during the launch said the partnership will enable Kenyans to send and receive money from loved ones, business, medical and school fees from across Kenya.
It has become part of our social fabric with 17 million customers now transacting on M-Pesa daily,” Safaricom’s chief customer officer Sylvia Mulinge said during the launch of the service in Nairobi.